Legacy estates that nobody owns end-to-end
Decades-old systems, fragmented suppliers, and incomplete documentation. Modernisation has to happen without breaking the services that millions of people depend on every day.
AI-native engineering for central government, local government, and arm’s-length bodies. Citizen-centred digital services, identity platforms, and legacy modernisation – with sovereignty, accessibility, and security designed in from day one, not bolted on for audit.
Sovereignty · Accessibility · Security
Decades-old systems, fragmented suppliers, and incomplete documentation. Modernisation has to happen without breaking the services that millions of people depend on every day.
Citizens expect government services to feel like the best apps they already use. Most don’t – not because of design, but because the back office can’t move at the same speed.
EU and UK rules around where sensitive public data lives, who can access it, and how it’s isolated have hardened. Sovereign cloud and zero-trust patterns are no longer optional.
WCAG 2.2 AA isn’t a polish task – it’s a procurement gate. Inclusive service design has to be baked in from architecture, not retrofitted after user research.
Designed against the realities of public-sector delivery: service-design standards, sovereign cloud constraints, and procurement cycles that don’t flex. Cross-linked to the Public Sector Digital Services accelerator.
User-centred service design, multi-channel delivery, and accessibility-first front ends. Pairs with the Public Sector Digital Services Platform accelerator.
Secure citizen identity, single sign-on, multi-factor authentication, and privacy-preserving data sharing across departments – with fraud prevention designed in.
Strangler-pattern migration off decades-old systems. API-first integration, workflow automation, and case management that don’t interrupt the live service.
Sovereign cloud landing zones, data-residency controls, and zero-trust security – aligned to the EU and UK rules that govern sensitive public-sector workloads.
Practical AI that improves throughput in casework, triage, and document handling – with the explainability, governance, and bias controls public-sector delivery demands.
Cross-department data sharing under strict privacy controls. Service-performance analytics that inform policy and continuous improvement.
Full case studies live in the case studies archive.
Common questions we get from senior technology leaders evaluating this work. Direct answers, no hedging. Open one to read in full.
WCAG 2.2 AA is an architectural requirement. Component libraries get accessibility-tested before they ship. User research includes assistive-technology users in the first round. Service patterns assume multi-channel delivery – web, mobile, phone, in-person – by default. The accessibility audit at the end confirms what’s already true. It doesn’t start a remediation project.
Sovereign Cloud landing zones designed against the workload’s data classification. Residency, encryption, and access controls aligned to UK and EU Public Sector rules. The Cloud provider and region get chosen for the workload itself, never because the host department already uses them. The wrong default decision here is expensive to unwind once data and services have grown around it.
Secure citizen identity with single sign-on, multi-factor authentication, and fraud prevention engineered into the platform. Cross-department data sharing uses privacy-preserving patterns – purpose-limited access, audit trails, consent records, and a clear delete path. Departments share what they need. Nothing more.
Yes. That’s a common engagement shape for us. We bring senior practitioners into the discovery, architecture, or modernisation streams where deep technical expertise is the bottleneck, working alongside the prime SI’s delivery teams. Scope is explicit against the SI’s responsibilities. No grey areas.
Bias testing is a release gate. Models get tested against demographic groups before they ship. Decisions are logged with feature attributions. The citizen sees a clear path to human review when an AI decision affects them. AI works in Public Sector services when the trust mechanisms show up in the product – visible to the citizen, visible to the auditor, visible to the case officer using it day to day.
Send us a brief and we’ll come back within one working day with a senior practitioner who has shipped citizen services before – and a clear sense of how to start.